FloFree Designs Privacy Policy
1 FloFree Designs Privacy Policy
1.1 This privacy policy details how Flofree Jewellery Designs uses your information and protects any information you provide to FloFree Jewellery Designs when you visit our website or communicate with us in any way.
1.2 The policy is based on the Information Commission’s Office of the UK template which is available here https://ico.org.uk/for-organisations/sme-web-hub/how-to-write-a-privacy-notice-and-what-goes-in-it/
1.3 Flofree Jewellery designs may change this policy to ensure its accuracy and the keep it up to date and relevant with legislative changes. You should check this page from time to time to ensure you are happy with any changes.
2 Privacy Policy Information
2.1 Flofree Jewellery Designs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Name of organisation: Flofree Designs
Contact E-mail: info@flofreedesigns.co.uk
Date of this Privacy Policy: 12th October 2022
Version of this Privacy Policy: 1.0
Location of this Privacy Policy on our website: https://flofreedesigns.co.uk/privacy-policy/
3 The type of personal information we collect
3.1 We may collect and process the following information:
· Your Name
· Address
· Telephone number
· Email address
4 How we get the personal information and why we have it
4.1 Most of the personal information we process is provided to us directly by you for one of the following reasons. We require this information to better understand your needs and provide you with a better service, and in particular for the following reasons:
· Internal record keeping.
· Completing orders accurately and safely.
· We may use the information to improve our products and services.
· We may periodically send promotional emails about new products, shows or other information which we think you may find interesting, using the email address you have provided.
5.1 Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
· Your consent. You may be asked to consent for certain information to be collected. You are able to remove your consent at any time. You can do this by contacting info@flofreedesigns.co.uk
· We have a contractual obligation. For example, if you order any items from us we will need to collect certain information to fulfil your order.
6 Controlling your personal information:
6.1 You may choose to restrict the collection or use of your personal information in the following ways:
· You can request to be removed from our systems or mailing list at any time by emailing: info@flofreedesigns.co.uk
· If requested, we can destroy any information we hold on you immediately.
6.2 We will not sell, distribute or lease your personal information to third parties at any time.
6.3 You may request details of personal information we hold about you under the Data Protection Act 2018. If you would like a copy of the information we hold about you please write via email to info@flofreedesigns.co.uk. Please ensure you include all of the information required for a Subject Access Request in order for this to be processed. More information is available here https://ico.org.uk/your-data-matters/your-right-to-get-copies-of-your-data/
6.4 If you believe that any information, we are holding on you is incorrect or incomplete, please write to us via email us as soon as possible at info@flofreedesigns.co.uk. We will promptly correct any information found to be incorrect.
7.1 We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial policies and procedures to safeguard and secure the information we collect.
7.2 We review these procedures and policies on a regular basis.
8.1 We will never retain your personal information for longer than is necessary. We will keep your personal information on our records for a period of five years or until you ask us to delete it.
8.2 We will then dispose your information securely. We have robust security procedures in place to ensure the information is removed safely and your information is protected.
8.3 The have a data retention policy which is reviewed on a regular basis.
9.1 A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
9.2 We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
9.3 Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
9.4 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
10.1 Our website contains links to other websites such as stockists and galleries. However, once you have used these links to leave our site, you should note that we do not have any control over the destination website. Therefore, we cannot be responsible for the protection and privacy of any information you may provide whilst visiting such sites and such sites are not governed by this privacy statement.
10.2 You should exercise caution and look at the privacy statement applicable to the website in question.
11 Your data protection rights
11.1 Under data protection law, you have rights including:
· Your right of access – You have the right to ask us for copies of your personal information.
· Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
· Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
· Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
· Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
· Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
11.2 You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
11.3 Please contact us at info@flofreedesigns.co.uk if you wish to make a request.
12.1 If you have any concerns about our use of your personal information, you can make a complaint to us at info@flofreedesigns.co.uk.
12.2 You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk