Flofree
Designs Terms and Conditions
1
General Disclaimer
1.1
Please read these terms and conditions carefully
before considering buying any items from Flofree Designs. By entering into any
transaction or purchase with Flofree Designs, you agree to be bound by these
conditions.
1.2
It is the intention of Flofree Designs that all our
product descriptions and specifications are correct to the best of our
knowledge at the time of writing.
1.3
Flofree designs only make handmade items and as
a consequence, small imperfections or variations may and do occur. This is part
of the nature of a handmade product.
1.4
Since we use natural gemstones, the colours may
vary. This is a feature of these natural resources and should be expected and
celebrated.
1.5
Flofree Designs cannot accept responsibility for
any variation in colour of items included and illustrated on this website.
Colours may not be exact due to different computer monitors and browsers.
Precious metals and natural gemstones may appear different due to technical features
of users’ own equipment which is beyond our control.
1.6
Designs originating from agreed artwork may be subject
to minor alterations as necessary during the making process, and as such small
deviations from provided illustrations may occur. We will contact you if
substantial changes need to be made.
1.7
Whilst every effort is made to create jewellery ‘made-to-order’
to agreed designs, Flofree Designs are not responsible financially or otherwise
if the customer changes their mind, does not like a completed piece or wishes
to make further alterations to a piece once it is completed. All reasonable
adjustments to size, length etc will be at the discretion of Flofree Designs.
2
Sales
2.1
Items on the Flofree Designs web site are
available for sale. However, FloFree Designs may choose to make a similar item
of the same quality and value in the event of the item no longer being
available. Please use the ‘contact us’ form for more information https://flofreedesigns.co.uk/contact-us-wpforms/
2.2
The items on the website are bespoke items, but
similar items may be made by Flofree designs after discussion with the
customer. This may include different coloured stones or different chain
lengths.
2.3
Flofree Designs does not offer a ring sizing
service. We advise that accurate ring sizes are stated when orders are made. In
the event of a ring requiring re-sizing, we advise using a local jeweller for
this service.
3
Prices
3.1
All prices are in pounds sterling (£) inclusive
of value added tax (VAT) at the prevailing rate in the UK at the time of sale
currently 20%.
3.2
The price of precious metals and precious stones
are subject to fluctuations from time to time, due to international and other factors
that are out of our control. Flofree Designs reserves the right to alter prices
at any time without prior notice.
3.3
Quotations for items to be commissioned that are
not yet confirmed are valid for 30 days and are subject to the fluctuations referred
to in section 3.1.
4
Orders
4.1
Items are made to order and usually take up to 8
weeks. Flofree Designs reserves the right to extend this time frame at any time.
We will contact you if an ordered item is going to take longer. Should an item
be in stock, the item may be dispatched sooner at the discretion of Flofree
designs. We advise that you check with Flofree designs prior to completing an
order if you require an item for a particular deadline.
4.2
All orders are subject to acceptance and
availability. We will contact you if we anticipate your item cannot be
delivered in the time frame outlined above. In the event of a unique item being
sold elsewhere and is no longer available we will contact as soon as possible
and agree an alternative course of action.
4.3
If you require an item for a specific date or occasion,
we will do our best to complete your order in time for you. However, Flofree
Designs cannot be held responsible if an item is not received in time due to
factors beyond our control, such as delays in the postage system.
5
Cancellation by Flofree designs
5.1
Flofree Designs reserves the right to cancel any
contract between itself and the customer at its discretion.
5.2
Flofree Designs also reserves the right to
cancel any contract should
·
We have insufficient stock to deliver the goods
ordered.
·
We do not deliver to your region or country.
·
The goods you ordered were listed on our website
at an incorrect price due to a typo-graphical error.
5.3
In the event of Flofree Designs cancelling a
contract with a customer, we will notify the customer via e-mail and will refund
any monies paid as soon as possible, but in any event within 30 days of your
order. Flofree Designs are sorry for any such cancellation but will not be responsible
for any consequences resulting in the cancellation of any order, such as disappointment
the customer may suffer as a result.
6
Cancellation by the customer
6.1
UK Residents may cancel their order to purchase
goods within 7 working days of placing an order.
6.2
Should a customer cancel under the conditions of
6.1, a full refund including any postage payment made will be given within 30
days of the cancellation of the order.
6.3
In the event of an order cancellation Flofree
Designs will contact the customer directly and arrange for a refund via bank
transfer or cheque.
7
Payment
7.1
Orders must be paid for in full in advance of
delivery, including any postage costs. For ‘made-to-order’ commissions, a 50%
deposit is required to confirm the commission with the balance, including
postage where applicable, payable prior to delivery.
7.2
Payment must be made by personal cheque or bank
transfer.
8
Currency
8.1
Items are listed in pounds sterling (£).
8.2
Non-UK customers should contact Flofree Designs to
agree the exchange rate from their local currency to pounds sterling (£) for
international sales.
9
Duty and Local Taxes
9.1
For international sales any duties and/or taxes that
are due at the point of entry into the destination country are purely the responsibility
of the customer. Flofree Designs will not be responsible any such charges.
9.2
Value Added Tax (VAT) is included in all items including
quotations at the prevailing rate in the UK at the time of sale. That is
currently 20% in the UK.
9.3
Flofree designs accept no responsibility for non-UK
customers seeking to obtain any duty or tax refund as a result of either UK law
or local laws in the destination country. This will be purely the
responsibility of the customer.
10
Delivery and shipping
10.1
Orders over £100 will be delivered free of
charge.
10.2
All orders dispatched within the UK are
dispatched using Royal Mail Special Delivery Guaranteed 1pm service (cost £7.50
for orders under £100)
10.3
Any orders outside of the UK will be sent via
the Royal Mail International Tracked service. (cost of £12.00 for
orders under £100)
10.4
The insurance included in the delivery service
(sections 10.1 or 10.2) will cover the complete price of all ordered items
included in the dispatch.
10.5
The Royal mail services used include tracking
and email notification to the customer. However, if an item does not arrive as
expected, or is damaged or faulty in any way, you must contact us immediately.
10.6
All items will be packaged in branded boxes but sent
in unbranded packaging.
11
Returns
11.1
You may return any item (with the exception of
earrings as detailed in point 11.3) within 14 days of purchasing from our
website or in person for a full refund or exchange. This will be minus the cost
of any postage. Items must not have been worn and must not be damaged in any way.
11.2
For hygiene reasons earrings may not be returned
for a refund covered in point 11.1 of this policy.
11.3
We recommend you contact us in the event of items
being returned to agree the delivery arrangements. Items must be returned using
the same service as that used in the original dispatched as detailed in point 10.1
and 10.2 of this policy. Insurance must be covered as per point 10.3.
11.4
Flofree Designs are not responsible for the
payment of any delivery costs of returned items or for the loss or damage of
items being returned.
12
Refunds
12.1
Refunds will be made only when returned items
have been received by Flofree Designs.
12.2
In the event of a refund, Flofree Designs will
contact the customer directly and arrange for a refund via bank transfer or
cheque.
12.3
Refunds will be made within 30 days of items
being returned to Flofree Designs using the repayment method agreed in 12.2.
13
Force Majeure – events beyond our control
13.1
Flofree designs shall have no liability to the
customer for any failure to deliver goods ordered or any delay in doing so, or
for any damage or defect caused to goods delivered by an occurrence beyond our
control, including but not limited to: strikes, theft, breakdown of systems or
network access, floods, fire, explosion or accident.
14
Applicable Governing Law
14.1
These conditions are based upon and construed in
accordance with UK law.
14.2
All transactions and dealings with Flofree
Designs, whether they be in person or via the website occur in the UK and are
therefore subject to English law. English courts shall have exclusive
jurisdiction for all dealings with Flofree designs and any dealings with
customers.
15
Intellectual property and copyright
15.1
Flofree designs exclusively owns all
intellectual property of all designs and items made whether they are items
designed by Flofree Designs or commissioned by a customer.
15.2
All content on our website and any other
marketing material commissioned and owned by FloFree Designs such as
photographs, images, written text, graphics, logos, button icons, designs, jewellery
designs, drawings, lino cut prints or artwork of any description are the sole
property of Flofree Designs.
15.3
You may not copy, extract and/or re-utilise
parts of the content of the website or any other marketing material
commissioned by Flofree Designs without our written consent.
15.4
All designs of jewellery and artwork are copyright
by Flofree Designs.
16
Confidentiality
16.1
Flofree designs make every reasonable effort to
protect the confidentiality and information of our customers.
16.2
More information is contained in the privacy
policy and privacy statement on our website here https://flofreedesigns.co.uk/privacy-policy/.
We advise customers to read our privacy policy.